PRIVACY POLICY

Chemical Market (“chemicalmarket.net”), operated by DCM Media Private Limited, respects the privacy of its MEMBERS, users, visitors, buyers, suppliers, and partners. This Privacy Policy explains how we collect, use, process, store, and protect information when you use our website, services, mobile applications, APIs, communications, and related platform features.

By using Chemical Market, you consent to the collection and use of information in accordance with this Privacy Policy and our Terms & Conditions.

Information We Collect

We may collect business, personal, technical, transactional, and usage-related information including but not limited to:

  • Company name, address, GST/VAT details, website URL, business type, certifications, and contact details
  • User names, job titles, email addresses, phone numbers, WhatsApp numbers, and communication details
  • Product listings, enquiries, messages, uploaded files, brochures, specifications, certifications, and business communications
  • Login information, IP addresses, browser details, operating system, device identifiers, and usage activity
  • Payment and billing information processed through authorized third-party payment providers
  • Cookies, analytics data, session activity, referral sources, and behavioral information

How We Use Information

We use collected information for legitimate business and operational purposes including:

  • Providing marketplace services and platform functionality
  • Managing member accounts and subscriptions
  • Displaying product listings and supplier information
  • Processing enquiries, communications, and transactions
  • Customer support and dispute resolution
  • Fraud prevention, abuse detection, and platform security
  • Compliance with legal and regulatory obligations
  • Website analytics, optimization, and performance improvements
  • Sending service notifications, alerts, updates, newsletters, and marketing communications

Prohibited Products & Compliance Monitoring

Chemical Market maintains a strict zero-tolerance policy regarding illegal chemicals, narcotics, controlled pharmaceutical products, counterfeit products, drug abuse substances, prohibited hazardous materials, or unlawful activities.

We may monitor listings, enquiries, messages, uploads, and account activities to detect policy violations, fraud, abuse, suspicious behavior, or prohibited transactions.

Chemical Market reserves the right to suspend, restrict, remove, report, or permanently terminate accounts or content involved in unlawful, suspicious, or prohibited activities.

User Content & Communications

Information submitted through enquiries, forms, messages, product listings, reviews, advertisements, uploads, or communications may be stored and processed for operational, compliance, customer service, security, moderation, and dispute-resolution purposes.

MEMBER acknowledges that information voluntarily shared with other MEMBERS through the platform may be accessible to those parties.

Cookies & Tracking Technologies

Chemical Market may use cookies, browser storage, pixels, analytics technologies, and similar tracking mechanisms to:

  • Recognize returning users
  • Maintain login sessions
  • Analyze website traffic and performance
  • Improve platform functionality and user experience
  • Measure marketing effectiveness
  • Prevent fraud and abuse

Users may disable cookies through browser settings; however, some website features may not function properly.

Google Advertising Cookies

Third-party vendors including Google may use cookies to serve advertisements based on users’ previous visits to this or other websites.

  • Google and its partners may use advertising cookies for personalized advertising
  • Users may manage advertising preferences through Google Ads Settings
  • Users may opt out of certain third-party advertising cookies through industry opt-out mechanisms

Microsoft Clarity & Analytics Services

Chemical Market may use Microsoft Clarity, analytics platforms, heatmaps, session replay technologies, and similar services to understand user behavior and improve website performance, usability, security, and marketing effectiveness.

These services may collect usage information using cookies and related technologies.

For additional information regarding Microsoft data practices, users may review the Microsoft Privacy Statement.

Payments & Third-Party Payment Providers

Payments may be processed through third-party providers including Razorpay, Paytm, Stripe, banks, and authorized payment gateways.

Chemical Market and DCM Media Private Limited do not store complete debit card, credit card, UPI PIN, CVV, or sensitive banking credentials on their servers.

Payment processing is subject to the privacy policies, security practices, and terms of the respective payment providers.

Data Sharing & Disclosure

Chemical Market does not sell personal information to third parties.

However, information may be shared:

  • With other MEMBERS as part of marketplace functionality
  • With payment processors and infrastructure providers
  • With analytics, security, communication, and hosting providers
  • With legal authorities where required by law
  • To investigate fraud, abuse, illegal activities, or policy violations
  • During mergers, acquisitions, restructuring, or legal transfers of business assets

Data Retention

Chemical Market may retain account information, communications, listings, transaction-related information, logs, and technical records for operational, legal, compliance, audit, fraud prevention, dispute resolution, and security purposes.

Even after account deletion or termination, certain information may be retained where required by law or for legitimate business purposes.

Security

Chemical Market implements reasonable administrative, technical, and organizational security measures intended to protect information against unauthorized access, misuse, disclosure, alteration, or destruction.

However, no internet transmission, database, server, or electronic storage system can be guaranteed to be completely secure. Users acknowledge and accept these inherent risks.

User Rights & Choices

Subject to applicable laws, users may request to:

  • Access or update account information
  • Correct inaccurate information
  • Withdraw marketing consent
  • Request account deletion or closure
  • Request information regarding stored personal data

Certain information may continue to be retained for compliance, legal, fraud prevention, or operational purposes.

Email & Marketing Communications

Chemical Market may send newsletters, promotional messages, alerts, membership notices, invoices, compliance updates, event notifications, and business-related communications.

Users may opt out of non-essential marketing communications using unsubscribe mechanisms where available.

Children’s Privacy

Chemical Market services are intended for business and professional use only and are not directed toward individuals under the age of 18.

We do not knowingly collect personal information from minors.

International Users

Users accessing Chemical Market from outside India acknowledge that their information may be processed, stored, and transferred to servers or service providers located in India or other countries where our service providers operate.

Third-Party Links

Chemical Market may contain links to third-party websites, tools, services, or advertisements. We are not responsible for the privacy practices, content, or policies of external websites or services.

Disclosure Required by Law

We may disclose information if required by law, court order, government authority, regulatory body, or where necessary to protect legal rights, investigate fraud, prevent abuse, or enforce platform policies.

Policy Updates

This Privacy Policy may be modified or updated periodically without prior notice. Updated versions will be published on the website with revised effective dates where applicable.

Contact Information

For privacy-related questions, account concerns, or data requests, users may contact:

DCM Media Private Limited
Mumbai, Maharashtra, India
Website: https://chemicalmarket.net


Last Updated:25-May-2026
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