REFUND AND CANCELLATION POLICY

Registered members (“MEMBER”), users, advertisers, buyers, suppliers, and visitors using Chemical Market (“chemicalmarket.net”), operated by DCM Media Private Limited, agree to the Refund & Cancellation Policy stated herein.

Chemical Market reserves the right to modify, update, or change this Refund & Cancellation Policy at any time without prior notice. Updated policies shall become effective upon being published on the website.

Chemical Market strives to provide reliable marketplace services, memberships, advertising solutions, supplier visibility services, digital promotions, and business networking features for the chemical and related industries.

By purchasing or subscribing to any paid service, membership, advertising package, promotional feature, or digital service on Chemical Market, the MEMBER acknowledges and agrees to this Refund & Cancellation Policy.

Cancellation Policy

MEMBERS may request cancellation of subscriptions, memberships, advertisements, promotional services, or recurring services by contacting Chemical Market through the official Contact Us page or registered support channels.

Cancellation requests should be submitted at least 7 business days prior to the next billing or renewal cycle.

Requests received after the applicable notice period may be processed for cancellation effective from the next billing or service cycle.

Cancellation of services does not automatically guarantee a refund.

Chemical Market reserves the right to suspend or terminate services, memberships, advertisements, listings, or accounts without refund in cases involving:

  • Violation of Terms & Conditions
  • Illegal product listings or prohibited chemicals
  • Fraudulent, misleading, or deceptive activity
  • Spam, abuse, harassment, or misuse of the platform
  • Chargebacks or suspicious payment activity
  • Violation of applicable laws or regulations

Refund Policy

Due to the nature of digital services, memberships, listing visibility, advertising placements, promotional campaigns, lead generation exposure, and online business services, payments made to Chemical Market are generally non-refundable unless otherwise approved by DCM Media Private Limited at its sole discretion.

Refund requests may be considered only in genuine cases including:

  • Duplicate payment transactions
  • Technical errors causing multiple charges
  • Failure to activate a paid service due to verified technical issues caused by Chemical Market
  • Unauthorized transactions verified after investigation

Refunds shall not be provided for:

  • Change of business decision
  • Lack of expected enquiries, leads, or sales
  • User dissatisfaction unrelated to platform malfunction
  • Failure to use purchased services
  • Suspension or termination due to policy violations
  • Advertising or promotional performance expectations
  • Partially used subscription or promotional periods

All refund requests are subject to review, verification, fraud checks, compliance investigation, and approval by Chemical Market.

Chemical Market reserves the right to request supporting documents or additional information before processing any refund request.

Approved refunds, if any, may take approximately 7 to 15 business days to process depending on banking systems, payment gateways, and financial institutions.

Payment Processing

Payments may be processed through authorized third-party payment providers including Razorpay, Paytm, Stripe, banks, UPI providers, or other payment gateways.

Refunds, where approved, shall generally be credited back to the original payment source, account, card, or payment method used during the transaction, subject to payment provider policies.

Chemical Market and DCM Media Private Limited do not control processing timelines of banks, card issuers, or third-party payment providers.

Chargebacks & Payment Disputes

MEMBER agrees to contact Chemical Market before initiating any chargeback or payment dispute with banks or payment providers.

Fraudulent chargebacks, abuse of payment disputes, or unauthorized reversal attempts may result in:

  • Immediate account suspension or termination
  • Permanent restriction from platform services
  • Legal recovery proceedings where applicable

Contact Information

For cancellation requests, refund inquiries, billing concerns, or payment-related support, users may contact:

DCM Media Private Limited
Mumbai, Maharashtra, India
Website: https://chemicalmarket.net


Last Updated:25-May-2026
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